Privacy Policy 

OneHealthyCommunity.com (OHC) understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of OHC and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully. We have organized this Privacy Policy under the following topics:
  1. About This Privacy Policy and Using Our Site and Tools
  2. Non-Personal Information We Collect About You
  3. Personally Identifiable Information We Collect About You
  4. OHC Connect Feature
  5. Information Collected by Third Parties Not Acting on Behalf of OHC
  6. Disclosure of Your Information
  7. How OHC Handles Privacy and Security Internally
  8. Updating Your Information and Contacting OHC
  9. Changes to This Privacy Policy
  10. Privacy Policy - Glossary

About This Privacy Policy and Using Our Site and Tools     |     Back to Top

This Privacy Policy applies to Web sites owned and operated by OHC, including OneHealthyCommunity.com and the OHC Mobile Device Application (or "App") for the iPhone, the iPad and mobile devices operating with the Android or Windows Phone operating system. Except where noted, statements in this Privacy Policy with respect to our Web sites also apply to our OHC Mobile Device App.

Reference to "OHC" means OneHealthyCommunity.com, LLC, including any company that OneHealthyCommunity.com, LLC controls (for example, a subsidiary that OneHealthyCommunity.com, LLC owns). "OHC Web sites" include any site that OHC owns or controls. OHC may share information among its subsidiaries or sites that it owns or controls, but is always protected under the terms of this Privacy Policy.

The OHC Web sites contain links to other sites. Once you enter another Web site (whether through an advertisement, service, or content link), be aware that OHC is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every Web site that you visit through a link or advertisement on OHC.

We hope that reading our Privacy Policy helps you understand how we manage information about you. Throughout our Privacy Policy, we have underlined various terms and hot-linked them to our Glossary or to the corresponding Section within the Privacy Policy to help you better understand their meaning.

While you may use some of the functionality of OHC without registration, many of the specific tools and services on our website require registration. If you use our Web site without registering, the only information we collect will be Non-Personal Information through the use of Cookies or Web Beacons. If you choose to register with our Web site for certain Interactive Tools or other services, we require you to submit Personally Identifiable Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information you voluntarily provide for such tools and services. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as described in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you.

Non-Personal Information We Collect About You     |     Back to Top

Even if you do not register with OHC, we collect Non-Personal Information about your use of our Web site, special promotions and newsletters.

i. Cookies

We collect Non-Personal Information about your use of our Web site and your use of the Web sites of selected sponsors and advertisers through the use of Cookies. The information collected by Cookies (i) helps us dynamically generate advertising and content on Web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our Web site and selected sponsors' and advertisers' sites, and (iii) for what purposes these actions are being taken. We may use Cookie information to deliver certain advertisements to your browser on our owned or operated Web sites based on areas of the Site that you have visited during the same session or to determine the popularity of certain content or advertisements. In connection with our sale of advertising we may allow third parties to place a cookie on your browser in order to enable advertisers to recognize your browser in order to deliver an advertisement based on non-personally identifiable information. Importantly, we do not allow these advertisers to collect any information based on your visits to OHC. We may also acquire Non-Personal Information about our users that these third parties have access to and we may use that information for the purpose of content development and for marketing purposes. Cookies are also used to facilitate a user's log-in, as navigation aids and as session timers. We also use cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions.

Most browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of our Web site may not work properly but you do not have to accept our Cookies in order to productively use our site. Additionally, OHC may geographically target advertising based on your IP address.

ii. Mobile Device Applications (Apps)

When you download and install our OHC Mobile App onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App. We use this random number in a manner similar to our use of Cookies as described in this Privacy Policy. Unlike Cookies the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser. Therefore the random number cannot be removed through settings. If you do not want us to use the random number for the purposes for which we use Cookies, please do not use the Mobile Device App and please use your mobile device browser to access our Web sites or our mobile optimized sites.

iii. Physical Location

Our OHC mobile app obtains your consent (via an opt-in) before using information from pin-pointing technology like GPS or cell tower information. You can withdraw your consent (opt-out) for the use of "location" by the OHC mobile app at any time by changing your location services in the "Settings" function on your mobile device.

iv. Web Beacons

We also may use Web Beacons to collect Non-Personal Information about your use of our Web site and the Web sites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. Also we may use web beacons and Cookies to deliver advertisements on any of the Web sites owned or operated by OHC based on areas of our Web sites that you have visited during the same session.

v. Third Parties Collecting Non-Personal Information on OHC's Behalf

Third parties under contract with OHC may use Cookies or Web Beacons to collect Non-Personal Information about your usage of OHC's sites. These third parties may use this information, on our behalf, to help OHC deliver our advertising on other sites on the Internet based on your browsing activity on our sites. Any browsing activity on our sites used to help deliver these ads would be categorized in terms of general health and wellness areas of interest, such as diet and nutrition, fitness and skin care, and not on a basis specific to any medical condition. OHC may further tailor the advertising on these third party sites based on other Non-Personal Information such as your geographic location (zip code), gender and/or age range to the extent known by these third parties. These third parties have agreed not to use Non-Personal Information they collect from our sites except to deliver advertisements on our behalf. If your browser is set to reject cookies, the Non-Personal Information will not be sent to these third parties and will not be used to deliver ads on third party sites.

Personally Identifiable Information We Collect About You     |     Back to Top

We collect Personally Identifiable Information, like your name, email address, date of birth, and zip code, you provide to us when you register as a member of OHC and/or when you update your member profile. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Web site maintenance and updates, and inform you of significant changes to this Privacy Policy.

i. Newsletters & Emails to You

At registration and at various times as you use OHC, you will be given the option of receiving recurring informational/promotional newsletters via email from OHC and/or directly from third parties. These emails will not contain Personal Health Information. When you sign up for our email newsletters or at any time, you can choose to Opt-In to receiving additional promotional emails from OHC or our Sponsors. In order to subscribe to OHC newsletters via email, we need your contact information, like name and email address. You can unsubscribe from the newsletters by simply following the directions included at the bottom of each email newsletter you receive from OHC.

If you have difficulties with our unsubscribe or subscribe service, please Contact Us and let us know about your problem. OHC Customer Care will manually unsubscribe you from that newsletter in two to three business days.

In some cases, when you click on a link or an advertisement on our site, in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of OHC (see Disclosure to Third Party Contractor Web sites, below), notes or "counts" your response to the e-mail or newsletter before re-directing your browser to your selected destination; this re-direction process may not be apparent to you.

ii. Emails You Send to OHC

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to OHC by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to OHC. We try to answer every email within three (3) business days, but are not always able to do so.

iii. Email a Friend ("Share It")

If you use our “Share It” service to tell a friend about our site or newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. OHC does not use your name, your email address or your friend's email information for any other purpose. We will only use the information you provide to send the email you request.

iv. Community, Health Communities, Blogs and other Public Forums

OHC features several community areas and other public forums where users with similar interests or medical conditions can share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by medical or healthcare experts. Our communities are open to the public and should not be considered private.

Any information you shared in any online community area (including Personally Identifiable and Personal Health Information) like a chat room, Expert Blogs posting or online discussion is by design open to the public and is not private. You should think carefully before posting any Personally Identifiable or Personal Health Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines like Google, Yahoo, MSN, Bing etc. If you mistakenly post personal information in our Community areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on every page of our site. In some cases, we may not be able to remove your personal information and if we can't, we will let you know and why not.

We may use third parties to manage the OHC blog(s) on our site. When you choose to reply to a post or create your own post on a OHC blog, you will be given the option to create an account for that service, that third party will share the information you post as necessary for us and the third party to provide continued service and to allow you to post your blogs on both the service site and the OHC site. The third party will share ownership of your information as necessary to continue to implement the blogs on our site and as described in the third party’s privacy policy. OHC will use your information as described in this privacy policy.

v. Website Registration and Interactive Tools on OHC

After you have registered as a member of OHC, you may choose to use certain OHC interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself. No tool provided by OHC retains your Personal Health Information.

vi. Children

We are committed to protecting the privacy of children. Neither OHC nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian, however, may use OHC and its services on behalf of a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of OHC and its services. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through OHC for the minor.

vii. Market Research

From time to time the OHC market research department, or our operations contractors acting on our behalf, conducts online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personally Identifiable Information. OHC may combine your Personally Identifiable Information you submit in a survey with information about you from other sources. The information from other sources may include financial, health or other identifiable information. This Personally Identifiable Information is used by OHC for research purposes. Aggregate Information from the survey results may be reported to our clients. Personally Identifiable Information collected through market research will be used only by OHC and our service providers and contractors and will not be given or sold to any other third party without your consent or as otherwise allowed by this Privacy Policy. For general market research surveys we will not knowingly accept survey responses from or conduct interviews with any person under the age of 13.

Some surveys may provide remuneration (payment of some kind) to participants such as a small cash fee for your time or an entry into a sweepstakes for a larger prize and may contain opt-in permission for additional email follow-up surveys. We will tell you when you agree to participate in a survey if it is a paid survey. When our market research surveys collect Personally Identifiable Information like name, email address or contain additional opt in permissions for follow up or re-contact, or if a survey offers to provide remuneration of any kind, we will not knowingly accept participants in these instances under the age of 18. Authorized Market Research surveys that appear on OHC will always include a link to the OHC Privacy Policy. OHC is not responsible for unauthorized market research surveys that are conducted on third party sites. It is possible that when you click on certain banner advertisements on the OHC site to visit an advertiser's site that you may receive invitations to participate in market research surveys from the advertiser or other third party site. These surveys are not subject to OHC's Privacy Policy and are not related to OHC. You should always read the privacy policy and or terms and conditions of use so you can understand how these third parties use your information and what rights you have regarding its use.

In addition to collecting survey responses from our members, Cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some studies. Cookies may be used to connect survey data with OHC site usage characteristics. In connection with surveys on our behalf and on behalf of our advertisers we may use cookies to determine whether you have seen certain content or advertising so that we may request your opinions.

OHC Connect Feature     |     Back to Top

OHC Connect allows you to research, identify and contact a physician, including setting appointments, and provides tools and services in order to better manage your health and the health of your family. Your use of this feature authorizes OHC to disclose your Personally Identifiable Information in order to provide certain of the services provided as part of OHC Connect.

Information Collected by Third Parties Not Acting on Behalf of OHC     |     Back to Top

Sponsors or advertisers on OHC may use their own Cookies, Web Beacons or other online tracking technologies in the banner advertisements served on OHC and in emails, special promotions or newsletters we send you. Some advertisers use companies other than OHC to serve their ads and to monitor users' responses to ads, and these companies ("Ad Servers") may also collect Non-Personal Information through the use of Cookies or Web Beacons on our Web site. In certain situations, information collection may be facilitated by momentarily directing your browser to the Web site of an Ad Server or other third party acting on behalf of the sponsor, partner, or advertiser before re-directing your browser to its selected destination (e.g., back to OHC to show the ad, or to the advertiser's website); this re-direction process will not be apparent to you.

We do not control these third parties' use of cookies or Web Beacons, or how they manage the non-personal information they gather through them. However, we do require sponsors, advertisers and Ad Servers who collect cookie or web beacon information through our Web site to agree that they will not collect any Personally Identifiable Information from our site without your consent. They have promised us they will not link any non-personal cookie or web beacon information collected by them on our site to Personally Identifiable Information they or others collect in other ways or from other sites except as may be described in connection with a particular program. For example, in connection with "Ad links" furnished by Bing, non-personal information sent by your browser to Bing when you click on a sponsored link or submit a query may be used by Yahoo as described in its privacy policy. In addition, OHC's Advertising Policy is posted on our Web site and will provide additional detail about our relationship with advertisers and the companies that serve ads. You should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use cookies and how they use the information they collect through the use of cookies or web beacons on their own sites. Certain Ad Servers allow you to prevent them from collecting data through the use of cookies. In order to do so, you must Opt-out of such data collection with each individual site. Currently, you can Opt-out of Cookies for several Ad Servers by visiting the Network Advertising Initiative gateway Opt-out site. This website will also allow you to review the Ad Server's privacy policies. You can find additional information and resources about how to opt out of advertising and related cookies by visiting the World Privacy Forum's Site.

OHC does not knowingly engage in business with any company that uses spyware or malware. We do not provide users with downloadable software that collects or uses any Personally Identifiable Information without full disclosure and Opt-in consent.

Disclosure of Your Information     |     Back to Top

Except as described in this Privacy Policy or as specifically agreed to by you, OHC will not disclose any Personally Identifiable Information it gathers from you on our website. We may only release Personally Identifiable Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personally Identifiable Information as described below.

i. Disclosure to OHC Operations and Maintenance Contractor

OHC operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to OHC. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our Web site. Unless you have Opted-out of receiving emails and newsletters from OHC, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for OHC. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services as required by law.

ii. Disclosure to Third Party Contractor Websites

Certain content and services offered to you through our website are served on Web sites hosted and operated by a company other than OHC ("Third Party Contractor Web sites"). OHC does not disclose your Personally Identifiable Information to these Third Party Contractor Web sites without your consent, but you should be aware that any information you disclose once you access these other Web sites is not subject to this Privacy Policy. OHC does not endorse and is not responsible for the privacy practices of these Third Party Contractor Web sites. You should review the privacy policy posted on the other Web site to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. OHC makes an effort to make it obvious to you when you leave our website and enter a Third Party Contractor Web site, either by requiring you to click on a link or by notifying you on the site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than OHC, then you are on a Web site hosted by a company other than OHC.

OHC also provides links to sites provided by Third Party Contractor Websites that have business arrangements with OHC to pay commissions based on sales of products or services generated through OHC. An example of this would be "Ad links" from Bing on our Search pages.

iii. Disclosure to or by Co-branded Channel Partners

OHC is a contractor and provides co-branded content and services to Channel Partner Web sites hosted and operated by companies other than OHC Channel Partner Websites. You can only access these co-branded content and services only through the Channel Partner Web site, and usually from the health section of these other Web sites. The co-branded OHC pages that you may access through a Channel Partner Web site may have different registration processes and opportunities for information collection, and Personally Identifiable Information that you provide on these pages may be shared with the Channel Partners. OHC does not share Personal Health Information with Channel Partner Web sites without your consent. Each of these co-branded OHC Web sites has its own privacy policy posted on that site, which explains what information is disclosed by OHC to the Channel Partner and vice versa. If you visit one of these co-branded OHC sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Channel Partner Web site.

iv. Disclosure to Linked Sites

In addition to the Third Party Contractor Web sites that you may access as described above, for your convenience there are links to Third Party Web sites operated by companies that are not affiliated with the OHC Web site and that do not have contracts to provide content or services through the OHC Web site. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. OHC does not disclose your Personal Information to these Third Party Websites without obtaining your consent. OHC does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these Third Party Web sites, you should review the privacy policy posted on this other website to understand how that Third Party Web site collects and uses your Personally Identifiable Information.

v. Disclosure of Aggregate Information

OHC may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.

How OHC Handles Privacy and Security Internally     |     Back to Top

Here are some of the security procedures that OHC uses to protect your privacy:

- Requires both a personal username (log-in name) and a password in order for users to access any tools and services;

- Generates a public 'nickname' different from the username and password, used for any public forums, which does not directly expose your identity;

- Uses firewalls to protect information held in our servers;

- Closely monitors the limited number of OHC employees who have potential access to your Personally Identifiable Information;

- Requires all OHC employees to abide by our Privacy Policy and to be subject to disciplinary action if they violate it;

- Backs-up our systems to protect the integrity of your Personally Identifiable Information.

Despite OHC's efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

Updating Your Information and Contacting OHC     |     Back to Top

i. Updating Your Personally Identifiable Information

OHC tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes.

ii. Removing your Personal Information

If you have a complaint or problem, please use our Customer Support Form (Contact Us). Our customer service department will forward your complaint to the appropriate internal OHC department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) delete your Personally Identifiable Information from our systems, (2) update the Personally Identifiable Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, select the ‘Privacy’ option on our Contact Us form.

If you do not receive adequate resolution of a privacy related problem, you may call: 1 (678) 488 4382. We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been removed.

iv. Limitations on Removing or Changing Information
Upon your request, we will delete your Personally Identifiable from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to OHC from our servers.

Changes to This Privacy Policy     |     Back to Top

Personally Identifiable Information - We will inform you if a material change is made to the Privacy Policy, which means a change that expands the permissible uses or disclosures of Personally Identifiable Information allowed by the prior version of the Privacy Policy. Your continued use of the OHC Web site will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the OHC Web site. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Non-Significant Changes - OHC may make non-significant changes to the Privacy Policy that do not affect Personally Identifiable Information. For these instances, OHC may not notify you of such non-significant changes.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places appropriate throughout our site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, and by means of a notice on our home page.

Privacy Policy - Glossary     |     Back to Top

Aggregate information or data: As a website gathers individual pieces of Non-Personal Information (see definition below) from its users, it may combine similar data from many or all the users of the website into one big "batch". For example, the site may add up the total number of people in Peoria, Illinois, (but not their names) who are seeking information about weight loss and compare that to the number of people in Petaluma, California seeking the same information.
This sort of statistical information is called aggregate data because it reflects the habits and characteristics of a large group of anonymous people. Web sites may use aggregate data or share it with their business partners so that the information and services they provide best meet the needs of the users. Aggregate data also helps advertisers and sponsors on the Web know how effectively they are reaching and meeting the needs of their target audience.

Browser: Short for web browser, a browser is a software application used to locate and display web (Internet) pages. The most popular browsers are AOL, FireFox, Microsoft Internet Explorer, and Netscape Navigator. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats.

Cache (also called cache memory): Once your Web browser accesses a web page, it references that page and the graphics on it within your computer's "cache" (or more simply, your computer takes a "snapshot" of every page you visit and stores it in the "cache".) The next time you visit that same page, your download time will be quicker as the images and much of the page is already available on your computer for your browser to reference instantly instead of waiting for the page and images to download again.

Channel partner web site: A third party Web site to whom OHC provides content and services for that web site's health channel.

Click stream information: A record of all the pages you have visited during your visit to a particular Web site or the services you accessed from the site or from an email. Click Stream Information is associated with your browser and not with you personally. It records the archives of your browser.

Cookie: A small data file that is stored on the hard drive of the computer you use to view a Web site. Cookies are placed by that site or by a third party with a presence on the site, such as an advertiser using a Web Beacon (see definition below) and are accessible only by the party or site that placed the Cookie (i.e. a Cookie placed on your computer by OHC isn't accessed by any other site you visit but a Cookie placed on your computer by an advertiser may be accessed by any site on which that same advertiser has a presence). Cookies can contain pieces of Personally Identifiable Information (PII). OHC encrypts any PII it stores in its Cookies. These Cookies often are used to make the site easier to use. For example, if you check a box to ask that we store your user name on your computer so that you don't have to enter it each time you visit the site, it's stored in a Cookie on your computer.

Encryption: The translation of data into a secret code. Encryption is the most effective way to achieve data security. To read an encrypted file, you must have access to a secret key or password that enables you to decrypt it. This is typically done by secure computer systems.

Firewall: A system designed to prevent unauthorized access to or from a public or private network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing private portions of public networks. All messages entering or leaving the network pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

Non-personal information: Information that is not traceable back to any individual and cannot be used to identify an individual. For example, Click Stream Information is Non-Personal Information, as is information such as gender, age, city and state when not linked with other Personally Identifiable Information.

Opt-In: Means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a Web site. Typically, if you "Opt-in" you must provide certain information, usually Personally Identifiable Information, to the Web site or otherwise actively indicate your choice or preference to participate in the Web site program. For example, if you wish to receive a diabetes newsletter by email from OHC, you must enter your email address and choose the type of newsletter by checking a box next to a statement such as: "Yes, I'd like to receive a free subscription to OHC's IBS Newsletter."

Opt-Out: Means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a Web site. Typically, if you "Opt-out" you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program. For example, if you do not wish to receive promotional emails from OHC or its sponsors, you must uncheck the box in your email preference center that states: "Please send me special offers and communications from OHC and/or its partners that would interest me."

Password: A secret series of characters, typically alphanumeric (meaning it consists of both letters and numbers) that enables you to access a file, computer, or program. You must enter your password before the computer or system will respond to commands. The password helps ensure that unauthorized users do not access the system. In addition, data files and programs may require a password.
Ideally, the password should be something that nobody could guess. In practice, many people choose a password that is easy to remember, such as their name or their initials. This is one reason it is relatively easy to break into many computer systems.

Personal health information (PHI): When your Personally Identifiable Information (PII) is combined with known health characteristics. For example, if you indicated that you have a certain disease or condition, when that information is combined with your PII, it becomes Personal Health Information.

Personally identifiable information (PII): (also called Personal Information): Information that can be traced back to an individual (contrast with Non-Personal Information and Aggregate Information). Examples of PII include your name, home address, telephone number, email address, and Social Security number. If other pieces of information are linked to PII, they also become PII. For example, if you use a nickname to chat online and give out your real name while chatting, your nickname becomes PII when linked with other PII.

Security questions: OHC requires you to answer two security questions, usually called Challenge-Response questions. We will use the answers you provide to these questions to help you in the event you forget your username or password. In order to help maintain your privacy, we require an EXACT match against what you submitted during your registration process. Correct spelling and short answers can help ensure that you will succeed with retrieving your username or resetting your password.

Server: A computer that provides services to other computers. A "web server" stores web site files and "serves" them to people who request them.

SSL (Secure Sockets Layer): A security protocol developed by Netscape for transmitting private information via the Internet. SSL works by using a private key to encrypt data that's transferred over the SSL connection. Many browsers support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that utilize an SSL connection start with https: instead of http.

Username: A name used to gain access to a computer system or program. Usernames, and often passwords, are required in shared systems, such as the Internet. In most such systems, users can choose their own usernames and passwords (see Nickname above for additional information.) Usernames are also required to post a reply on Health Communities, use certain tools and online services like OHC Doctor Consultation.

Virus: A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes. Viruses can also "replicate" themselves by copying their code to other computers. All computer viruses are manmade. A simple virus that can make a copy of itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. There are numerous virus protection programs available. See the "How You Can Protect Yourself" section.

Web beacons (also often referenced as "clear GIFs", "web bugs", "1-by-1 GIFs", "Single-Pixel GIFs", "1 x 1 Pixels", or "clear Pixels"): Tiny graphic image files, imbedded in a web page in GIF, jpeg or HTML format, typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server. Web Beacons can also be used to place a Cookie on your computer.
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