Purchase Policy 

This Purchase Policy is part of our Terms and Conditions of Use Agreement, and any capitalized terms used but not defined in this Purchase Policy will have the same meaning as in our Terms and Conditions of Use Agreement. Unless otherwise expressly provided on the OHC Site, if you would like to purchase any merchandise or products offered on the OHC Site (collectively, “Products”), your purchase will be governed by the terms of this Purchase Policy.
  1. Payment Methods and Billing
  2. Order Acceptance
  3. Order Returns
  4. Shipping and Handling
  5. Pricing or Typographical Errors
  6. Quantity Limits and Items for Resale
  7. Additional Terms
  8. Contact Us

Payment Methods and Billing     |     Back to Top

If you wish to purchase Products from sellers via the OHC Site, you must use a valid payment method accepted by the seller to pay the online invoice OHC will submit, which will include S&H costs and taxes. We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINER’S CLUB and JCB. The seller and OHC each reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.

Order Acceptance     |     Back to Top

Please note that there may be certain orders that we are unable to accept and must cancel. The seller and OHC each reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized and the order information is verified for accuracy.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. Each of the seller and/or OHC may also require additional verifications or information before accepting any order. The seller and/or OHC may contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

Order Returns     |     Back to Top

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of OHC. You can view the seller's return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller's profile page. OHC does not receive, handle, process or replace any returns and any and all refunds are the responsibility of the seller.

Shipping and Handling     |     Back to Top

The prices displayed on this OHC Site are the sole responsibility of the seller, and such prices may not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. International shipment rates vary based on total package weight and final destination.

With respect to shipments of Products to consumers, wherever they may reside, title to Products and risk of loss shall pass to the buyer upon delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information, and in the event that any Product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied.

Pricing or Typographical Errors     |     Back to Top

Sellers are solely responsible for providing accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, OHC shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Quantity Limits and Items for Resale     |     Back to Top

Each seller reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, and also to orders that use the same billing and/or shipping address. The seller will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Any seller also reserves the right to prohibit sales to dealers.

Additional Terms     |     Back to Top

Additional terms relating to certain Products (such as prices, methods of payment, seller’s policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on the OHC Site and mobile application app on the page describing the Product.

Contact Us     |     Back to Top

Via our web site using "Contact Us"
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